What is a Limited Edition?
The total amount of prints ever to be produced of any given photograph are limited to a pre-determined number to ensure high collectability value. There will never be another reprint of that photograph once the edition has sold out.
Is the artwork authenticated?
Yes. Each Mario Basner Limited Edition artwork is hand-signed and features an authentication certificate with a serialized and numbered hologram on the back of the artwork. Collectors also receive a signed and dated Certificate of Authenticity containing the corresponding hologram number and all edition details.
What is an archival pigment print?
An archival pigment print is created utilizing advanced archival inks, similar to a giclee. We use state of the art technology and the most advanced substrates and materials in the world today. The archival qualities of ink based printing are far superior to available chemical processes and your artworks will last for generations.
Do you sell rolled prints?
No, we do not offer rolled prints as Mario Basner limited edition artworks are specifically designed for acrylic face-mounting to provide the best possible viewing experience. All artworks come ready to hang with a recessed float frame or custom framed, depending on your preference.
What is a recessed float frame?
Recessed float frames are a wooden frame behind the photograph which makes the artwork appear as if it is floating off the wall. This contemporary presentation is highly popular and manufactured to the highest standards on the market today.
Do you offer custom framing?
Yes! The framing options on our website are our most popular frames. The suggested framing selections are hand-crafted in Italy by experienced artisans and provide an unparalleled level of elegance and craftsmanship. If you have a different presentation in mind to compliment your art, please contact us so we can realize your vision for you.
I need help selecting the perfect art piece and size for my home. Can you help?
Yes. We are here to assist in any way possible and offer complimentary in-home consultations for our Las Vegas clients. This popular service is designed to assist with making the perfect choices to realize our client's personal vision. We also offer similar consultations remotely via skype or other applicable technical means. Please contact us to schedule a complimentary consultation for your convenience.
Do you offer custom sized artworks?
Custom sizes are possible. Please contact us to discuss your needs.
What is your return policy?
Mario Basner Limited Edition fine art pieces are custom produced orders and as such, we are unable to offer returns or exchanges.
Can I ship to a P.O. Box or multiple addresses?
No, we cannot ship to a P.O. Box and any order can only contain one shipping address.
What type of payment methods do you accept?
We accept most credit cards through our website shopping cart. We also accept bank wires, if desired. Please contact us if you would prefer to make a payment by bank wire. Checks are only accepted in person at our Las Vegas gallery.
Do you keep my credit card information on file?
No. We do not store credit card information after your transaction has been completed. We use SSL encryption to protect the security of credit card transactions.
When will my card be charged?
Full payment for any order is due at the time the order is placed. Your credit card will be billed at the time of your order.
What is the cost of shipping artworks?
Shipping cost varies depending on destination, size and weight of your order. International orders may have different rates which will show in your shopping cart when you enter your address. Large scale pieces may require a custom freight quote. Those artworks do not offer an "add to cart" button, so please enquire about a custom quote.
How is my artwork protected during shipping?
All artworks are professionally custom crated and shipped fully insured. Our crating has been designed to help minimize any potential for damage.
How long does it take to get my artwork?
Delivery time depends on the shipping destination. Please allow at least 4-6 weeks for your art production plus the shipping time by the carrier.
What do I need to know about shipping internationally?
International orders are typically shipped via DHL. International customers are responsible for all international fees, duties, customs, taxes and charges following the purchase of the artwork. In most cases you may use DHL as your customs broker. In some instances you might need to hire a local customs broker who will provide you with information and a requirements list to clear the shipment and complete delivery. Please reference our terms and conditions for more information.
Due to Russian customs regulations, we are unable to ship to residential addresses within Russia. Shipments must be imported through a business and sent to a business address only. Please contact us if you are looking to import artwork to Russia.
Can I talk to someone if I have additional questions?
Of course, we are here for you. Please contact us with any questions you may have.
What about Care and Handling?
Installation
We highly recommend art installation be carried out by an experienced professional, especially but not limited to large scale works
Cleaning your acrylic-mounted artwork
Mario Basner Photography uses 95% UV absorbing, optical acrylic for our face mount acrylic art pieces. While it may be the best material in the industry, it is not immune to scratching.
Extreme caution should be used whenever it is necessary to clean the surface of your acrylic mounted photograph. Per the manufacturer's instructions, dust the picture glazing with a soft, damp microfiber cloth or chamois, utilizing a non-abrasive plastic cleaner or an eyeglass cleaner for resin lenses. Dry or gritty cloths may cause surface scratches and create a static electric charge on the surface.
Do not use paper towels or other paper products, window cleaning sprays, kitchen scouring compounds or aggressive solvents, as this may cause permanent damage to your image.
Cleaning the frame
Simply dusting the frame and occasionally cleaning it with a clean, damp cloth should help keep your frames looking great. If a deeper cleaning is necessary, we recommend using a slightly dampened soft, lint free cloth that is free of dyes or chemicals. We do not recommend any type of conditioner or chemical to be placed on your frames. Avoid any use of liquid or chemical cleaning products.
Remember that our frames are made from wood and other natural material, which can be affected by age, exposure to sun, heating, cooling and humidity. For waxed frames, a very light coat of "Briwax Clear" Polish is optional every few years. To remove surface dust that accumulates on the liner over time, use compressed air or simply lift off the dust with Scotch tape.
Lighting your Art
To sufficiently light the artworks, Mario Basner's World Heritage Collection Gallery uses MR16 halogen bulbs at 3000° Kelvin. We recommend consulting an electrician or lighting professional to determine the perfect lighting solution to meet your needs.
Environment
Mario Basner photographs are produced using only the finest materials and utilizing state of the art printing technology. Although the acrylic materials provide UV protection, it is recommended to avoid displaying your photograph in direct sunlight, high humidity, or high temperatures. Temperatures in excess of 80°F, direct sunlight, or humidity above approximately 60% could cause damage to your artwork.